Sometimes the ride doesn’t go quite as planned, and a bit of a wobble occurs. If something grinds your gears, we want to be the first to know so we can get you back on track.
We invite you to report any complaints to us first by sending an email to contact@bicyquel.eu. We’re riders too, and we’ll do our best to torque things down and find a solution together,. However, if we can’t find the right line to a solution, you can register your dispute for mediation through WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.